WK&T Corporation Information, History & Legal Documents

 

WK&T, through the concerted efforts of all our employees, will continue to meet the total communications needs of our members and other potential customers utilizing state-of-the-art technologies and the most economical pricing possible, with quality customer service being our highest priority.

Our mission is to be a responsible and caring community citizen committed to being the leader in providing the highest quality communications services, products and solutions to our members and others as feasible.

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Our History

West Kentucky Rural Telephone Cooperative (now “WK&T”) was incorporated in July 1951. In September of 1952, the Company received a loan from the Rural Electrification Administration (RUS) to provide telephone service to the citizens of West Kentucky and in the Tennessee counties of Henry and Weakley. With this loan, construction of a modern, dial telephone service began in the spring of 1953. As a not for profit telephone “Cooperative”, the company’s purpose is to provide the highest quality, most technically advanced, and most dependable service available to its members.

Since those early beginnings, the cooperative has grown from 1,350 subscribers in ten exchanges to over 13,000 subscribers receiving state-of-the-art telecommunications service in twenty two exchanges. The Company’s service territory encompasses over 2,200 route miles. In June of 2006, West Kentucky acquired Yorkville Telephone Company, (Tennessee), welcoming over 2,000 Yorkville customers into the WK&T family. WK&T has grown to a full-fledged telecommunications company, now offering high speed broadband (Internet) (9,000 customers), and digital television service (3,600 customers). The company operates a retail “Technology Store”, with locations in Mayfield, Murray, and Yorkville.

On October 9, 2009, West Kentucky telephone became West Kentucky and Tennessee Telecommunications, known as “WK&T”. In addition, the Company has been granted a $123.8 million award from the RUS to construct a fiber-to-the-home network (FTTH), which will transform the Company and provide its members with the most technological advanced telecommunications network for rapid communications to meet the sophisticated needs in the 21st century.

Browse Company Information & Documents

2018 Network Transparency Statement

WK&T Network TRANSPARENCY Statement

West Kentucky and Tennessee Telecommunications Cooperative (“WK&T” or “Company”)provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about WK&T’s other policies and practices concerning broadband are available at https://www.mywkt.net (“WK&T Website”).

WK&T engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. WK&T’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. WK&T wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.

WK&T’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that WK&T uses to manage its network.

A. WK&T’s Network Transparency Disclosures

WK&T uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. WK&T believes in full transparency and provides the following disclosures about its network management practices:

  1. Blocking: WK&T does not block or discriminate against lawful content.
  2. Throttling: WK&T does not throttle, impair or degrade lawful Internet traffic.
  3. Affiliated Prioritization: WK&T does not prioritize Internet traffic.
  4. Paid Prioritization: WK&T
  5. Congestion Management: WK&T monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization. If congestion emerges on the network, WK&T will take the appropriate measures to relieve congestion.On WK&T’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on WK&T’s network.Customers using conduct that abuses or threatens the WK&T network or whichviolates the company’s Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.WK&T’s network and congestion management practices are ‘application-agnostic’,based on current network conditions, and are not implemented on the basis ofcustomers’ online activities, protocols or applications. WK&T’s networkmanagement practices do not relate to any particular customer’s aggregate monthlydata usage.

    WK&T monitors its network on a daily/weekly basis to determine utilization on its network. WK&T also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, WK&T provides notification to the customer via email or phone. If a violation of WK&T’s policies has occurred and such violationis not remedied, WK&T will seek to suspend or terminate that customer’s service.

6. Application-Specific Behavior: Except as may be provided elsewhere herein, WK&T does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with WK&T.

7. Device Attachment Rules: Customers are required to use a WK&T supplied ONT (optical network terminal) to ensure compatible delivery of the FTTH service to the end user premise. As a default only one public IPv4 address will be assigned to a customer. All other devices at the location must be secured behind a NAT capable router/firewall. Customers are encouraged but not required to use the router embedded in the WK&T supplied fiber ONT. If the customer chooses to use a different router the built-in router can be bypassed or an ONT without router functionality can be installed at WK&T’s discretion. Customers may attach devices of their choosing to the router, including additional wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronic equipment. However, customers are responsible for ensuring that theirequipment does not harm WK&T’s network or impair the service to other customers. WK&T is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to WK&T’s broadband network bythird parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment. Only one device is allowed direct connection to the public facing interface of the ONT.

8. Network Security: WK&T knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by implementing protections from such threats as spam, viruses, firewall issues, and phishing schemes. WK&T also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through email. Spam files are automatically deleted if not accessed within 30 days.

In the course of normal practice, WK&T does not block any protocols or traffic from lawful content for purposes of network management, but WK&T may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. As part of “Good Neighbor”network practices, the following common ports are filtered at the core of the public network facing upstream internet access to limit nuisances and known port use for malicious traffic.

Port(s): netbios-ns, netbios-ss, netbios-dgm, chargen log, 19, 1900,tcp 135, udp 135, tcp 138, tcp 139, udp 445, tcp 445, tcp 707, udp 995, udp 996, udp 997, udp 998, udp 999, udp 1349, tcp 1349, tcp 1025, tcp 1900, tcp 2745, tcp 5000, tcp 5554, udp 8998, udp 13155, tcp 13155, tcp 25532, udp 25532, udp range 54320 54321, udp range 54320 54321

The following features are enabled on access-profiles to protect customers, the transport network and the WK&T core network.
1. ARP proxy, to reduce arp traffic on the network and drop packets not destined for an IP or mac listed in the association table.
2. DHCP Relay, to help prevent MAC and IP spoofing.
3. Blacklisting, enabled to shut a customer facing port down if ARP, DHCP and IGMP packets are excessive, to prevent DOS attacks and protect the network.
4. Ingress broadcast and Unicast rates are applied to customer ports as well.

B. Network Performance
1. Service Descriptions
WK&T deploys Internet access to its subscribers through hardwired broadband access (Fiber to the home).

2. Network Performance
WK&T makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed andapplication performance caused by WK&T’ network. WK&T measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.

However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond WK&T’s control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a WK&T broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen WK&T broadband plan.

For Fiber and T1 service, WK&T measures traffic every 5 min. All services are best effort. WK&T tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed. Customers may also test their actual speeds using the speed test located at http://flitetest1.wktelecom.coop/ on WK&T’ website and may request assistance by calling our business office at 270-856-1000 or by email at csr@wk.net.

Based on the network information WK&T receives from its monitoring efforts, WK&T’s network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, WK&T has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. WK&T reports the results of this testing below. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period:

DOWNLOAD & UPLOAD SPEEDS

Download Speeds

ADVERTISED

page4image1644624

(Local) ACTUAL SUSTAINED

PERCENTAGE DIFFERENTIAL

(**) ACTUAL SUSTAINED

page4image1646080

PERCENTAGE DIFFERENTIAL

50 Mbps

page4image1648368

50

0%

50

page4image1649824

0%

100 Mbps

page4image1651904

100

0%

100

page4image1653360

0%

250 Mbps

page4image1655856

250

page4image1656896

0%

250

page4image1658560

0%

page4image1659600

500 Mbps

500

0%

500

0%

1 Gig *

950

5%

950

5%

Upload Speeds

ADVERTISED

(Local) ACTUAL SUSTAINED

PERCENTAGE DIFFERENTIAL

(**) ACTUAL SUSTAINED

PERCENTAGE DIFFERENTIAL

50 Mbps

50

0%

50

0%

100 Mbps

100

0%

99.9

0.1%

250 Mbps

250

0%

250

0%

500 Mbps

500

0%

500

0%

1 Gig *

949

5.1%

935

6.5%

*1Gig service delivery subject to throughput capability of existing commercial routers. At present current commercial routers are unable to support full 1000Mbps delivery to the end user and rates will vary from 920Mbps to 970Mbps on the private interface of the CPE.
** Second test using commercial speedtest.net

3. Impact of Non-BIAS Data Services

The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last- mile facilities.

Real time services, such as Non-BIAS services, include Voice over Internet Protocol (VoIP) and Internet Protocol (IP) video services, command optimal bandwidth. Because non-BIAS traffic is combined with general Internet traffic on WK&T’s network, broadband customers couldexperience service delays, although very unlikely, if there is an occurrence of congestion on WK&T’s network. In any such event, the Non-BIAS traffic is given priority over general Internet traffic.

C. Commercial Terms

Pricing and additional service information may be found here.
In addition to this Network Transparency Statement, patrons may also find links to thebfollowing on the WK&T Website:

▪ Privacy Policy
▪ Terms and Conditions
▪ Acceptable Use Policy

For questions, complaints or requests for additional information, please contact WK&T at:
Business Office at 270-856-1000 Email at csr@wk.net

 

2018 Network Transparency Statement (Download Version)

Non Discrimination Statement

 

 

WK&T is an equal opportunity provider and employer.  If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online here, or at any USDA office, or call 1-866-632-9992 to request the form.  You may also write a letter containing all of the information requested in the form.  Send your completed complaint form or letter to us at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

Terms & Conditions

Installation of Service
We require a signature on our applications prior to service being installed. Installation of service is provided as quickly as possible in the utmost professional manner possible. From order to installation, the time is typically no more than 5 working days. If new construction is needed to provide service, a customer may expect to receive service within one (1) month.

Deposit Requirements
A deposit is required if a customer’s credit is not satisfactory when checked at the credit bureau.  Customer deposits are refundable after a period of twelve months, if the customer’s account has not been delinquent more than twice, or the customer’s service has not been disconnected for non-payment during the past twelve months. Interest earned on this deposit will be credited to your statement each month.

Disconnection / Reconnection Policy
All bills are due before your next billing cycle. If your payment has not been received, a second notice will be mailed. This notice includes the amount and the actual date your service will be disconnected if the bill remains unpaid.

If your service is disconnected, you must pay your entire bill, plus a reconnection fee.  A deposit may also be required, as well.  The amount of the deposit will be based on the average of two months’ bills.

Penalty
Each account is subject to a penalty if the account is not paid by the next billing date.

Return Check Policy
There will be a service charge applied for any returned check. Written notice and/or a telephone call is made alerting the customer of the returned check. The customer will have one (1) week to pick up the check or make arrangements for payment, at which time the service charge will be due and payable. The customer must contact our office if the check is to be redeposited, we do NOT redeposit without the customer asking. If a check is redeposited, the service charge will be applied to the bill.

Bank Draft Payments
Bank draft auto pay is available to all customers. Customer’s who participate in the bank draft program may expect to have their bank account drafted 10 days following their billing cycle.

Customer Bill Of Rights

As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations:

  • You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.
  • You have the right to inspect and review the utility’s rates and tariffed operating procedures during the utility’s normal office hours.
  • You have the right to be present at any routine utility inspection of your service conditions.
  • You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.
  • You have a right to dispute the reasons for any announced termination of your service.
  • You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.
  • You have the right to participate in equal, budget payment plans for your natural gas and electric service.
  • You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.
  • You have the right to prompt (within 24 hours) restoration of your service when the cause for the discontinuance of the service has been corrected.
  • If you have not been disconnected, you have the right to maintain your natural gas and electric services for up to thirty (30) days if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March.
  • If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provided you:
    1. Present a Certificate of Need issued by the Kentucky Cabinet for Human Resources, and
    2. Pay one third (1/3) of your outstanding bill ($200 maximum), and
    3. Accept referral to the Human Resources’ Weatherization Program, and
    4. Agree to a repayment schedule that will cause your bill to become current by October 15.
  • You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1-800-772-4636).
Privacy Policy

WK&T Privacy Statement
West Kentucky Rural Telephone Website is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Statement of Privacy applies to the West Kentucky Rural Telephone Website and governs data collection and usage. By using the West Kentucky Rural Telephone Website, you consent to the data practices described in this statement.

Collection of your Personal Information
West Kentucky Rural Telephone Website collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. West Kentucky Rural Telephone Website also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by West Kentucky Rural Telephone Website. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by West Kentucky Rural Telephone Website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the West Kentucky Rural Telephone Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through West Kentucky Rural Telephone Website public message boards, this information may be collected and used by others. Note: West Kentucky Rural Telephone Website does not read any of your private online communications. However, West Kentucky Rural Telephone Website reserves the right to review materials posted to bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group, and to remove any materials in its sole discretion.

The West Kentucky Rural Telephone Website may contain links to other Web sites (Linked Sites). West Kentucky Rural Telephone Website is providing these links to you only as a convenience, and the Linked Sites are not under the control of West Kentucky Rural Telephone Website. West Kentucky Rural Telephone Website is not responsible for the privacy policy of any Linked Site, or the absence of such a policy. West Kentucky Rural Telephone Website encourages you to review the privacy statements of Linked Sites so that you can understand how those Linked Sites collect, use and share your information. West Kentucky Rural Telephone Website is not responsible for the privacy policies or other content on Web sites outside of the West Kentucky Rural Telephone Website and West Kentucky Rural Telephone Website family of Web sites.

Use of your Personal Information
West Kentucky Rural Telephone Website collects and uses your personal information to operate the West Kentucky Rural Telephone Website and deliver the services you have requested. West Kentucky Rural Telephone Website also uses your personally identifiable information to inform you of other products or services available from West Kentucky Rural Telephone Website and its affiliates. West Kentucky Rural Telephone Website may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

West Kentucky Rural Telephone Website does not sell, rent or lease its customer lists to third parties. West Kentucky Rural Telephone Website may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, West Kentucky Rural Telephone Website may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to West Kentucky Rural Telephone Website, and they are required to maintain the confidentiality of your information.

West Kentucky Rural Telephone Website does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

West Kentucky Rural Telephone Website keeps track of the Web sites and pages our customers visit within West Kentucky Rural Telephone Website, in order to determine what West Kentucky Rural Telephone Website services are the most popular. This data is used to deliver customized content and advertising within West Kentucky Rural Telephone Website to customers whose behavior indicates that they are interested in a particular subject area.

West Kentucky Rural Telephone Website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on West Kentucky Rural Telephone Website; (b) protect and defend the rights or property of West Kentucky Rural Telephone Website; and, (c) act under exigent circumstances to protect the personal safety of users of West Kentucky Rural Telephone Website, or the public.

Use of Cookies
The West Kentucky Rural Telephone Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize West Kentucky Rural Telephone Website’s pages, or register with West Kentucky Rural Telephone Website or its services, a cookie helps West Kentucky Rural Telephone Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same West Kentucky Rural Telephone Website, the information you previously provided can be retrieved, so you can easily use the West Kentucky Rural Telephone Website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the West Kentucky Rural Telephone Website services or Web sites you visit.

Security of your Personal Information
West Kentucky Rural Telephone Website maintains the personally identifiable information you provide on computer servers in a controlled, secure environment, which is protected by means reasonably designed to prevent unauthorized access, loss, alteration, use or disclosure of such information. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons.

Changes to this Statement
West Kentucky Rural Telephone Website will occasionally update this Statement of Privacy to reflect company and customer feedback. West Kentucky Rural Telephone Website encourages you to periodically review this Statement to be informed of how West Kentucky Rural Telephone Website is protecting your information.

Contact Information
West Kentucky Rural Telephone Website welcomes your comments regarding this Statement of Privacy. If you believe that West Kentucky Rural Telephone Website has not adhered to this Statement, please contact West Kentucky Rural Telephone Website at sstaley@wk.net. We will use commercially reasonable efforts to promptly determine and remedy the problem.

If you do not wish to receive information about other products or services available from West Kentucky Rural Telephone Website and its affiliates and external business partners, or to receive opinion research surveys, please notify us by e-mail at sstaley@wk.net, or by writing to us at WK&T, 237 North 8th Street, Mayfield, KY, 42066

Acceptable Use Policy

WK&T reserves the right to engage in reasonable network management practices to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers. Some of the reasonable network management practices that WK&T will use may include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology, and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption, or in extreme cases, disconnection of broadband services.

Network Practices:  (a) Congestion Management and Application-Specific Behavior:  WK&T does not block, shape, limit, or control individual internet usage.  WK&T adheres to guidelines set forth by Congress and the FCC for network openness and interconnection.  All WK&T consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions.  WK&T has no traffic shaping equipment in place and does not discriminate against nor preclude any legal use of other provider equipment or services.  (b)  Device Attachment Rules.: Any standard computer or internet access device is permitted to the extent it does not cause a degradation of internet traffic within the network or to others.   WK&T reserves the right to set additional standards and rules as warranted.   (c)  Security:  Security measures that would monitor end user real time usage have not been adopted.  It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information.  WK&T does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance.

Performance Characteristics: (a) Service Description:   Internet service is a “best provisioned” service, and WK&T has provisioned your service to meet the maximum speeds as advertised.  However, internet usage can be affected by many variables.   Usage experienced may be lower than the maximum speed.  WK&T does not have real time monitoring data.  It is WK&T’s intent to provide network performance at 95% of advertised speeds, 90% of the time.  Individual internet data services are described in additional detail in the “Products” section of this webpage.  (b)  Impact of Specialized Services:  WK&T does not offer any specialized services.

No Resale:  Unless written consent is expressly given by WK&T, neither you nor any user may resell, share, or otherwise distribute the Service or any part of it to any third party.  For example, you cannot use the Service to provide Internet access to others through any type of connection.  You may not host shell accounts over the Internet, provide email, news services, or send a news feed.

Commercial Terms: (a) Pricing:  Individual internet data service pricing, terms, and conditions are described in additional detail in the “Products” section of this webpage.  (b) Privacy Policies:  WK&T does not share any internet usage information with any outside agency, for law enforcement or national security needs; unless requested by court subpoena or other lawful means.  (c) Redress Options:  You may call Customer Service at 1.877.954.8748

Intenet / Network Practices

 

Network Practices:    (a) Congestion Management and Application-Specific Behavior.  WK&T does not block, shape, limit, or control individual internet usage.  WK&T adheres to guidelines set forth by Congress and the FCC for network openness and interconnection.  All WK&T consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions.  WK&T has no traffic shaping equipment in place and does not discriminate against nor preclude any legal use of other provider equipment or services.  (b)  Device Attachment Rules.  Any standard computer or internet access device is permitted on to the extent it does not cause a degradation of internet traffic within the network or to others.   WK&T reserves the right to set additional standards and rules as warranted.   (c)  Security:  Security measures that would monitor end user real time usage have not been adopted.  It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information.  WK&T does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance.

 Performance Characteristics:  (a) Service Description.   Internet service is a “best provisioned” service, and WK&T has provisioned your service to meet the maximum speeds as advertised.  However, internet usage can be affected by many variables, across multiple networks, and the usage that you may experience may be lower than the maximum speed.  WK&T does not have real time monitoring data.  It is WK&T’s intent to provide network performance at 95% of advertised speeds, 90% of the time.  Individual internet data services are described in additional detail in the “Products” section of this webpage.  (b)  Impact of Specialized Services.  WK&T does not offer any specialized services.

Commercial Terms:  (a) Pricing.  Individual internet data service pricing, terms, and conditions are described in additional detail in the “Products” section of this webpage.  (b) Privacy Policies:  WK&T does not share any internet usage information with any outside agency, for other law enforcement or national security needs; unless requested by court subpoena or other lawful means.  (c) Redress Options:  You may call Customer Service at 1.877.954.8748 if you have any questions of difficulties with your service.

TV Public FCC Files

Click here for WK&T’s FCC Public Files

Michael Lee, of WK&T’s Marketing and Sales Department, can assist any person with disabilities with issues related to the content of WK&T’s FCC public files.
His contact information is listed below.

Please leave a detailed message, either by e-mail or telephone, with your request for additional assistance.

mlee@wk.net
270-856-1919
(Monday-Friday, 8:00 AM to 4:30 PM)

Tariffs

 

Please click HERE to view our Tariff on the rates, rules and regulations for furnishing telephone service.

 

About WK&T

Headquartered in Mayfield, KY, WK&T provides advanced broadband, voice, video and security services to over 15,000 residential and business subscribers in Kentucky and Tennessee.

Our mission is to offer leading-edge technology, excellent customer service and support to our members with a goal to achieve complete customer satisfaction.

sales@wk.net

877-954-8748

237 N. 8th Street | Mayfield, KY |  42066

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