WK&T Corporation Information, History & Legal Documents
WK&T, through the concerted efforts of all our employees, will continue to meet the total communications needs of our members and other potential customers utilizing state-of-the-art technologies and the most economical pricing possible, with quality customer service being our highest priority.
Our mission is to be a responsible and caring community citizen committed to being the leader in providing the highest quality communications services, products and solutions to our members and others as feasible.
West Kentucky Rural Telephone Cooperative (now “WK&T”) was incorporated in July 1951. In September of 1952, the Company received a loan from the Rural Electrification Administration (RUS) to provide telephone service to the citizens of West Kentucky and in the Tennessee counties of Henry and Weakley. With this loan, construction of a modern, dial telephone service began in the spring of 1953. As a not for profit telephone “Cooperative”, the company’s purpose is to provide the highest quality, most technically advanced, and most dependable service available to its members.
Since those early beginnings, the cooperative has grown from 1,350 subscribers in ten exchanges to over 13,000 subscribers receiving state-of-the-art telecommunications service in twenty two exchanges. The Company’s service territory encompasses over 2,200 route miles. In June of 2006, West Kentucky acquired Yorkville Telephone Company, (Tennessee), welcoming over 2,000 Yorkville customers into the WK&T family. WK&T has grown to a full-fledged telecommunications company, now offering high speed broadband (Internet) (9,000 customers), and digital television service (3,600 customers). The company operates a retail “Technology Store”, with locations in Mayfield, Murray, and Yorkville.
On October 9, 2009, West Kentucky telephone became West Kentucky and Tennessee Telecommunications, known as “WK&T”. In addition, the Company has been granted a $123.8 million award from the RUS to construct a fiber-to-the-home network (FTTH), which will transform the Company and provide its members with the most technological advanced telecommunications network for rapid communications to meet the sophisticated needs in the 21st century.
Non Discrimination Statement
WK&T is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online here, or at any USDA office, or call 1-866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at email@example.com.
Terms & Conditions
Installation of Service
We require a signature on our applications prior to service being installed. Installation of service is provided as quickly as possible in the utmost professional manner possible. From order to installation, the time is typically no more than 5 working days. If new construction is needed to provide service, a customer may expect to receive service within one (1) month.
A deposit is required if a customer’s credit is not satisfactory when checked at the credit bureau. Customer deposits are refundable after a period of twelve months, if the customer’s account has not been delinquent more than twice, or the customer’s service has not been disconnected for non-payment during the past twelve months. Interest earned on this deposit will be credited to your statement each month.
Disconnection / Reconnection Policy
All bills are due before your next billing cycle. If your payment has not been received, a second notice will be mailed. This notice includes the amount and the actual date your service will be disconnected if the bill remains unpaid.
If your service is disconnected, you must pay your entire bill, plus a reconnection fee. A deposit may also be required, as well. The amount of the deposit will be based on the average of two months’ bills.
Each account is subject to a penalty if the account is not paid by the next billing date.
Return Check Policy
There will be a service charge applied for any returned check. Written notice and/or a telephone call is made alerting the customer of the returned check. The customer will have one (1) week to pick up the check or make arrangements for payment, at which time the service charge will be due and payable. The customer must contact our office if the check is to be redeposited, we do NOT redeposit without the customer asking. If a check is redeposited, the service charge will be applied to the bill.
Bank Draft Payments
Bank draft auto pay is available to all customers. Customer’s who participate in the bank draft program may expect to have their bank account drafted 10 days following their billing cycle.
Customer Bill Of Rights
As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations:
- You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.
- You have the right to inspect and review the utility’s rates and tariffed operating procedures during the utility’s normal office hours.
- You have the right to be present at any routine utility inspection of your service conditions.
- You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.
- You have a right to dispute the reasons for any announced termination of your service.
- You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.
- You have the right to participate in equal, budget payment plans for your natural gas and electric service.
- You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.
- You have the right to prompt (within 24 hours) restoration of your service when the cause for the discontinuance of the service has been corrected.
- If you have not been disconnected, you have the right to maintain your natural gas and electric services for up to thirty (30) days if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March.
- If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provided you:
1. Present a Certificate of Need issued by the Kentucky Cabinet for Human Resources, and
2. Pay one third (1/3) of your outstanding bill ($200 maximum), and
3. Accept referral to the Human Resources’ Weatherization Program, and
4. Agree to a repayment schedule that will cause your bill to become current by October 15.
- You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1-800-772-4636).
WK&T Privacy Statement
West Kentucky Rural Telephone Website is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Statement of Privacy applies to the West Kentucky Rural Telephone Website and governs data collection and usage. By using the West Kentucky Rural Telephone Website, you consent to the data practices described in this statement.
Collection of your Personal Information
West Kentucky Rural Telephone Website collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. West Kentucky Rural Telephone Website also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by West Kentucky Rural Telephone Website. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by West Kentucky Rural Telephone Website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the West Kentucky Rural Telephone Website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through West Kentucky Rural Telephone Website public message boards, this information may be collected and used by others. Note: West Kentucky Rural Telephone Website does not read any of your private online communications. However, West Kentucky Rural Telephone Website reserves the right to review materials posted to bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group, and to remove any materials in its sole discretion.
Use of your Personal Information
West Kentucky Rural Telephone Website collects and uses your personal information to operate the West Kentucky Rural Telephone Website and deliver the services you have requested. West Kentucky Rural Telephone Website also uses your personally identifiable information to inform you of other products or services available from West Kentucky Rural Telephone Website and its affiliates. West Kentucky Rural Telephone Website may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
West Kentucky Rural Telephone Website does not sell, rent or lease its customer lists to third parties. West Kentucky Rural Telephone Website may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, West Kentucky Rural Telephone Website may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to West Kentucky Rural Telephone Website, and they are required to maintain the confidentiality of your information.
West Kentucky Rural Telephone Website does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
West Kentucky Rural Telephone Website keeps track of the Web sites and pages our customers visit within West Kentucky Rural Telephone Website, in order to determine what West Kentucky Rural Telephone Website services are the most popular. This data is used to deliver customized content and advertising within West Kentucky Rural Telephone Website to customers whose behavior indicates that they are interested in a particular subject area.
West Kentucky Rural Telephone Website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on West Kentucky Rural Telephone Website; (b) protect and defend the rights or property of West Kentucky Rural Telephone Website; and, (c) act under exigent circumstances to protect the personal safety of users of West Kentucky Rural Telephone Website, or the public.
The West Kentucky Rural Telephone Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize West Kentucky Rural Telephone Website’s pages, or register with West Kentucky Rural Telephone Website or its services, a cookie helps West Kentucky Rural Telephone Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same West Kentucky Rural Telephone Website, the information you previously provided can be retrieved, so you can easily use the West Kentucky Rural Telephone Website features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the West Kentucky Rural Telephone Website services or Web sites you visit.
Security of your Personal Information
West Kentucky Rural Telephone Website maintains the personally identifiable information you provide on computer servers in a controlled, secure environment, which is protected by means reasonably designed to prevent unauthorized access, loss, alteration, use or disclosure of such information. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons.
Changes to this Statement
West Kentucky Rural Telephone Website will occasionally update this Statement of Privacy to reflect company and customer feedback. West Kentucky Rural Telephone Website encourages you to periodically review this Statement to be informed of how West Kentucky Rural Telephone Website is protecting your information.
West Kentucky Rural Telephone Website welcomes your comments regarding this Statement of Privacy. If you believe that West Kentucky Rural Telephone Website has not adhered to this Statement, please contact West Kentucky Rural Telephone Website at firstname.lastname@example.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.
If you do not wish to receive information about other products or services available from West Kentucky Rural Telephone Website and its affiliates and external business partners, or to receive opinion research surveys, please notify us by e-mail at email@example.com, or by writing to us at WK&T, 237 North 8th Street, Mayfield, KY, 42066
Acceptable Use Policy
WK&T reserves the right to engage in reasonable network management practices, to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers. Some of the reasonable network management practices that WK&T will use may include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology, and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption, or in extreme cases, disconnection of broadband services. Here are the allowed consumption levels at this time.
|6 MB (and below)||150 GB|
|10 MB||250 GB|
|15 MB||350 GB|
|20 MB||450 GB|
|40 MB||500 GB|
|60 MB||600 GB|
Intenet / Network Practices
Network Practices: (a) Congestion Management and Application-Specific Behavior. WK&T does not block, shape, limit, or control individual internet usage. WK&T adheres to guidelines set forth by Congress and the FCC for network openness and interconnection. All WK&T consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions. WK&T has no traffic shaping equipment in place and does not discriminate against nor preclude any legal use of other provider equipment or services. (b) Device Attachment Rules. Any standard computer or internet access device is permitted on to the extent it does not cause a degradation of internet traffic within the network or to others. WK&T reserves the right to set additional standards and rules as warranted. (c) Security: Security measures that would monitor end user real time usage have not been adopted. It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information. WK&T does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance.
Performance Characteristics: (a) Service Description. Internet service is a “best provisioned” service, and WK&T has provisioned your service to meet the maximum speeds as advertised. However, internet usage can be affected by many variables, across multiple networks, and the usage that you may experience may be lower than the maximum speed. WK&T does not have real time monitoring data. It is WK&T’s intent to provide network performance at 95% of advertised speeds, 90% of the time. Individual internet data services are described in additional detail in the “Products” section of this webpage. (b) Impact of Specialized Services. WK&T does not offer any specialized services.
Commercial Terms: (a) Pricing. Individual internet data service pricing, terms, and conditions are described in additional detail in the “Products” section of this webpage. (b) Privacy Policies: WK&T does not share any internet usage information with any outside agency, for other law enforcement or national security needs; unless requested by court subpoena or other lawful means. (c) Redress Options: You may call Customer Service at 1.877.954.8748 if you have any questions of difficulties with your service.
TV Public FCC Files
Click here for WK&T’s FCC Public Files
Michael Lee, of WK&T’s Marketing and Sales Department, can assist any person with disabilities with issues related to the content of WK&T’s FCC public files.
His contact information is listed below.
Please leave a detailed message, either by e-mail or telephone, with your request for additional assistance.
(Monday-Friday, 8:00 AM to 4:30 PM)
Please click HERE to view our Tariff on the rates, rules and regulations for furnishing telephone service.
Headquartered in Mayfield, KY, WK&T provides advanced broadband, voice, video and security services to over 15,000 residential and business subscribers in Kentucky and Tennessee.
Our mission is to offer leading-edge technology, excellent customer service and support to our members with a goal to achieve complete customer satisfaction.
237 N. 8th Street | Mayfield, KY | 42066