Voice Services

Local, Long Distance, Calling
Features & Voice Mail

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SPEED DIALING

 

This feature allows the customer to dial a previously stored number by pressing fewer numbers.  Available in both 8 and 30 number stored capability.
REPEAT DIALING
(*66 / *86 to cancel)
This feature automatically redials a busy number until the line is free.  This feature will not dial all numbers back if number is unavailable.  Once the line is free you will be alerted by a distinctive ring on your telephone.
CALL RETURN
(*69)
This feature allows you to dial the number that last dialed your phone automatically if available.
CALL TRACE
(*57)
This feature allows you to trace the last number that called you if available.  No information is given to the customer, only to the public officials.
CALLER ID
(# only)
This feature allows the customer to view the number of the person calling on a display device if available.
CALLER ID
(name & number)
This feature allows the customer to view the name & number of the person calling on a display device if available.
CALLER ID
 (number only on Call Waiting)
This feature allows the customer to view the calling number on the display device while on the line if available.
CALLER ID
 (name & number on Call Waiting)
CALL FORWARDING ON BUSY
(*90 / * 91 to cancel)
This feature allows the customer to forward incoming calls to a pre-selected number while the phone line is busy.  When using various internet programs, such as call wave or call manager with call forwarding on busy, this allows the customer to  be notified of incoming calls while surfing the web and affords the  caller the ability to leave a message for the user.
ANONYMOUS CALL REJECTION
 (*77 / *78 to cancel)
This feature works to reject calls from people who block identification of their name and number.  Works on non-published and private numbers.  When a customer has this feature you can dial *82 to deliver your non- published or private numbers.
CALL FORWARDING
(*72 / *73 to cancel)
This feature allows you to forward calls to another number where you can be reached.  The number can be changed at any time from your telephone.
CALL FORWARD NO ANSWER
(*92 / *93 to cancel)
 
This feature automatically sends your calls to a number where you can be reached after a certain number of rings.
CALL WAITING
(*70 to cancel)
This feature notifies you by a tone signal that another caller is trying to reach you.
3-WAY CALLING
 
This feature allows you to speak with two different people at the same time, long distance and/or locally.
VOICE MAIL
(*98 to check messages)
This feature allows messages to be taken while you are busy, or away from your phone, or if you are on another call.  Depending on your plan, you can have up to 3, 4 or 5 separate boxes for your family or business. Please click HERE for our Voice Mail user guide.
SELECTIVE CALL REJECTION
 
This feature allows you to selectively block up to six specific numbers from calling you.

VOICE MAIL (*98 to check messages)
WK&T Voice Mail allows messages to be taken while you are busy, or away from your phone, or if you are on another call.  You can have up to 3 separate boxes for your family or business. Please click HERE for our Voice Mail user guide.

Do you need help paying for your telephone service?

Through cooperation with the Public Service Commission, WK&T offers the Lifeline program to help eligible members with the cost of their phone bill.  Click on the link below to learn if you are eligible to enroll in the Lifeline program.

Lifeline Services Information – Kentucky

Lifeline Services Information – Tennessee

Please click HERE for a diagram and information explaining your bill. Additional information on bill terms are below.

  • Subscriber Line Charge is to recover the amount telecommunications providers must contribute to the Federal Universal Service Fund, which helps keep phone rates affordable for all Americans.  This fee is applied to each access line that is provided exchange service.
  • KY Telecommunications Relay Service/TDD is a Public Service Commission mandated charge to subsidize telephone service for hearing impaired individuals.
  • Line Access Charge is the tariffed monthly telephone service rate.
  • Unregulated Charges are charges for services not directly relating to phone service such as wiring maintenance plan, rental of phones, and E911 charges.
  • Long Distance Service is the charges for your long distance telephone calls.
  • Federal Universal Service Charge is to recover the amount telecommunications providers must contribute to the Federal Universal Service Fund, which helps keep local phone rates affordable for all Americans.
  • Kentucky Lifeline Support assists eligible low-income consumers on their monthly local telephone bill. (KUSF).
  • A Late Fee is added to your phone bill after 30 days with no payment.
  • Access Recovery Charge – On July 1, 2012, WK&T customers began seeing the Access Recovery Charge added to their phone bill. The Access Recover Charge or “ARC” is a gradual, measured, monthly charge adopted by the Federal Communications Commission (FCC).  This multi-year transition fee is just one part of the Inter Carrier Compensation (ICC) Reform.  The Access Recovery Charge is designed to recover increased network costs for access circuits used to provide service to customers.  Overall, the ICC Reform is to facilitate a continued investment in broadband infrastructure. The ARC fee cannot be charged to Lifeline customers.

New ARC fees as of July 1, 2016:
Residential Line Accounts ….. $2.50 per month ARC fee
Single-line Business Accounts ….. $2.50 per month ARC fee
Multi-line Business Accounts ….. $3.00 per month ARC fee

Though the FCC Reform will impact WK&T and our customers, we strive to give you the best products, services, and price.  If you would like more information about the reform, please visit www.fcc.gov.  You may also call the WK&T customer service department at 1-877-954-8748.

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About WK&T

Headquartered in Mayfield, KY, WK&T provides advanced broadband, voice, video and security services to over 15,000 residential and business subscribers in Kentucky and Tennessee.

Our mission is to offer leading-edge technology, excellent customer service and support to our members with a goal to achieve complete customer satisfaction.

sales@wk.net

877-954-8748
237 N. 8th Street | Mayfield, KY |  42066
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